Tel. 0208 581 1067 sales@noticeme.org.uk

Returns & Refunds

Returns Policy

A) Any item whose description on our estimates or invoices which contain the word “custom” is non-returnable & non-refundable. (Except where the item is either faulty, supplied incorrectly or damaged in transit (providing the condition in Part 5 is met)). For all other items, where Notice Me is not at fault, cancellation and returns are at the sole discretion of Notice Me. Where returns are agreed,there will be a collection and re-delivery to the factory courier charge (unless the item can be posted in which case postage and insurance will be covered by the customer). Costs will be provided upon receiving a return request. A re-stocking charge will also be applicable with the amount depending on the item, again details on request. Non account customers will need to pay these fees in advance of any collection or refund being processed.

B) b) Notice me cannot guarantee that fabric colours used on our notice boards will always be identical. The manufacturers of the fabrics state there may be minor colour differences between each batch produced. Therefore we cannot accept colour variations as being ‘faulty’ and boards with this variation will not be replaced or refunded.

Refunds Policy

Consumers, i.e. private individuals, (not businesses) have the right to cancel an order they made up to seven days after the goods being delivered and receive full refunds. Providing those goods are not specially made bespoke goods. Deliveries which exceed a 30 day delivery period, may also be cancelled and refunded. The buyer is responsible for the return collection and re-delivery to factory costs.

Customers should contact us by phone, email or by writing to us detailing their order and by stating if they want us to collect the item. If we receive a request to collect, we will issue a quote for the collection, and the customer will need to agree to this in writing. The amount quoted will be deducted from the refund.

Once an item has been collected / returned a refund will be issued, if the order was paid by card then the refund will be applied to the same card, less any collection fees and applicable vat. In most other cases payment will be made by cheque, we will contact you to confirm who the cheque should be made out to.

Any bespoke, made to order item is non-returnable & non-refundable. (Except where the item is either faulty, supplied incorrectly or damaged in transit (providing the condition in Part 5 is met)). On standard items where returns are agreed, there will be a collection and re-delivery to the factory courier charge (unless the item can be posted in which case postage and insurance will be covered by the customer). Costs will be provided upon receiving a return request. A re-stocking charge will also be applicable to business customers with the amount depending on the item, again details on request. The collection amount + vat will be deducted from the refund.